Shipping policy

Short version delivery information

FREE standard Tracked Mainland UK delivery on orders over £149

Standard tracked delivery 1-7 business days £5.99

EU delivery £12.00 Flat Rate shipping and free shipimg over £350 (DAP-Customer responsible for Import charges)

USA Under 1KG £20, Up to 15KG £26 (DAP-Customer responsible for Import charges)

International delivery From £15 (DAP-Customer responsible for Import charges)

Please provide phone number for safer shipping, this is obligatory for international orders.

Full Delivery Details

We use Royal Mail, UPS and Fedex our delivery partners.

We are currently offering free Standard Mainland UK shipping on all orders over £149. This service is tracked and signed for.

Our delivery charges are calculated during the checkout process.

 Standard Mainland UK deliveries are £5.99 and are despatched for 2-7 working day delivery timescale. 

If you are in a rush to get the goods, please let us know via DM on instagram @hillierminerals or sales@hillierminerals.com and we will do our best to get things moving faster.

PLEASE NOTE:  Orders will be shipped to the address provided at the time of order (or to an address we have had confirmed by the customer, in writing, prior to despatch of the order from our premises).  We will not be liable for any order where the delivery address is changed by the customer, after the order has been despatched from our premises.

We cannot accept any liability for any loss or damage to an order where additional delivery arrangements have been made independently and directly between the courier/postage service and the customer.  (e.g. agreement to leave in a safe place)

The sender must provide the current and correct contact details for the recipient (if not themselves).  The carrier may require to contact the recipient for delivery or regulatory reasons and it is the orderer’s responsibility to ensure the recipient responds to the contact, otherwise the order may be returned.  If the order is returned due to the recipient not responding, or if the contact details are incorrect, the costs of any return will be deducted from any refund due. 

INTERNATIONAL ORDERS

International orders (Not inc USA) take 3 to 17 working days depending on where you are located, to arrive after your payment has been confirmed. 

Shipping will be calculated at checkout and will follow these rules:

International (other than Europe and USA):

Up to 1kg £15

Up to 5.5kg £35

Over 5.5kg £95

The sender must provide the current and correct contact details for the recipient (if not themselves).  The carrier may require to contact the recipient for delivery or regulatory reasons and it is the orderer’s responsibility to ensure the recipient responds to the contact, otherwise the order may be returned.  If the order is returned due to the recipient not responding, or if the contact details are incorrect, the costs of any return will be deducted from any refund due.