Refund policy

We want every customer to be 100% satisfied with our service. We want you to be delighted with your online purchase but if you are not you can return any item for exchange by notifying us in writing by email customerservice@hillierminerals.com of your wish to return your online purchase within 14 days of receipt, as long as it is unused and in its original packaging.

We will be happy to exchange the item with any item/s that is available within our store, subject to a balance being paid for items that are of a higher value than the original purchase.

You have a right to cancel your online order within fourteen days of receiving your purchase. This fourteen day period begins the day after you receive the items from us. Please notify us in writing/email within fourteen days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund for the item purchased.

Delivery charges are non-refundable.

For International orders, customs duties, sales taxes and admin charges are non-refundable. However, you may be able to recover these by contacting your local customs office directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

We reserve the right to refuse future sales or limit the quantity of items sold to any customer who, in our judgment, has an excessive history of returns or engages in abusive or fraudulent return practices. An excessive history of returns may include, but is not limited to, a high rate or frequency of returns, suspicious return patterns, or returns that appear to be motivated by abuse of the return policy. We will make such determinations at our sole discretion on a case-by-case basis

How do I return something?

Making a return or exchange is easy. Just email customerservice@hillierminerals.com to notify us of your wish to return a purchased within 14 days from the day you receive your order. Please include the order reference number with your item when you return it.  You will receive a confirmation of receipt of this notification, via email, which will confirm if the return notification is within the 14 day period.